All made to order dress and accessories sales are final. Please contact us within 24 hours after placing your order if you need to make any changes. Once an order is confirmed with the designer, it cannot be cancelled or changed. In stock dresses and accessories $100 and over can be returned or exchanged within 10 days. Returns will be inspected and charged a 15% restocking fee. We do not offer returns or exchanges for products under $100 or made-to-order accessories. Click here for our full return policy on all of our products.
The customer is responsible for her size selection.Measuring instructions and designer size charts are provided in our Sizing Guide. Sizes cannot be changed once the order has been confirmed. Alterations are still required in most cases to fit the dress to your unique shape.
We strongly recommend that you order a fabric swatch before ordering a dress if you have not seen dress colors in person as computer monitors can vary in accuracy of color representation. Joielle is not responsible for color selection and natural variations between dye lots. To ensure that your bridal party dresses are cut from the same fabric dye lot, you must inform Joielle before placing orders.
If you are part of a bridal party, your order will be held until all orders are in to ensure same fabric dye lot unless Joielle is instructed otherwise. Joielle is not responsible if your ship date is pushed later because other orders have not been placed. A confirmation email with the actual estimated ship week will be sent once the bridal party orders are submitted.
Delivery times are noted for dresses and accessories, but ship dates need to be confirmed by the designer after the order is placed. Ship weeks are estimated by the designer and not guaranteed. Swatch orders are not shipped to customer until all swatches are received from the manufacturer. In the event of an unexpected delay, Joielle will do everything to deliver the product as soon as possible, but cannot be responsible for delays caused by the designer's production line, foreign customs or inclement weather.
A signature is not required for packages delivered to residential locations. We recommend that you have your order shipped to a business address if you are unsure about the safety of a package being left at your residence. Please contact us if you would like to add a signature requirement to your shipment.