10% OFF for Bridal Parties of 4 or more! Details
SHOP HELP BEFORE YOU BUY SIZING REAL WEDDINGS MY BAG
Customer Service

As an online store, we try to do everything possible to make your decision an informed and comfortable one. Colors are represented as accurately as possible, but they may appear differently depending on your monitor settings, so we have swatches available for purchase to allow you to take your time in considering your color scheme. You can read more Shopping Tips on our blog, as well as answers to our frequently asked questions below. Please note that all customers must agree to our terms and conditions of sale before making a purchase.

Frequently Asked Questions


Joielle is an authorized retailer for Ansonia, After Six, Alfred Sung, Dessy Collection, Dessy Girl, Dessy Social Bridesmaids, Joanna August, Landa Designs, Lela Rose Bridesmaid, Malis Henderson, Watters Bridesmaids, Wtoo Bridesmaids, Seahorse by Watters, and Synderela.

You can find us listed on Dessy's Store Finder by entering our zip code "07030", on Landa Designs' Store Locator by entering our zip code "07030", and on Watters' Store Locator by entering "Shopjoielle.com", All of our products are received directly from the designers.


Yes. We can order any item from these designers as long as it is in production. Bridesmaid dress styles that do not have an individual product page can be found in our Additional Styles pages. Select the designer's page and find the style in the dropdown menu.

For all other products, contact us with the style # or description of the item, and we will be happy to give you a price quote and more information. If you would like to place an order, simply contact us with the item(s) you would like to buy and your wear date, and we can send you a Paypal invoice or take your billing information over the phone. Once payment is processed, we will send you an email confirmation of your order.


Yes, we can ship our products to most places internationally. However, our website currently only accepts payment from the following countries: Australia, Canada, Colombia, Hong Kong, Japan, New Zealand, and most Western European countries. For all other countries, we take orders via email payments are processed through Paypal. Please refer to our International Orders page for instructions on placing an order and shipping estimates for commonly requested countries. Swatches cost $4.95 to ship internationally.


Yes, we are happy to offer a discount of 10% if you have 4 or more bridesmaids in your bridal party. When you are ready to place your order, contact us with your wedding date, dress style(s) and color(s) and the names of those who will be making purchases in your bridal party, and we will provide a unique discount code for checkout. The bride also receives a 10% coupon valid on all products on our site and good for one total purchase. Our bridal party discount cannot be combined with any other coupons or offers and cannot be created retroactively. Discount applies to unit price of item. Surcharges for sizing, delivery, and print are excluded. Some restrictions apply.


To ensure that all your bridesmaids' dresses are cut from the same fabric dye lot, you must alert us beforehand. Simply email us with the names of all your bridesmaids, and we will wait until all the girls have placed their orders. Then we will submit their orders together so the dresses will all be cut from the same bolt of cloth. We automatically do this for bridal parties that qualify for the 10% discount.

The following exceptions apply: Mixed Dessy Collection and/or After Six dress styles may not come from the same dye lot, but the variations would be very slight. Watters/Wtoo same styles submitted to the designer together are usually cut from the same dye lot, but it is not guaranteed by the designer. Please note that Joanna August allows a color variation of up to 15% between different fabric dye lots


Yes. Select dresses are available in our sample loaner program. The dress product page will also indicate if a loaner is available. Our loaner dresses are for the purpose of trying at home, not wearing out to an event. Please contact us if you are interested in a style you do not see on the site as we may have it in our possession. The terms and conditions of the program are as follows:
1. The fee is $25 per dress, plus $10 shipping within the U.S.only, which covers return shipping.
2. Loaner dresses can be kept for up to 7 days and returned using the pre-printed shipping label included in the box.
3. If a loaner dress is kept past 7 days or not returned in original condition, you will be subject to the entire cost of the dress.


We have a limited selection of colors and sizes in stock. Please check our in stock section. Some dresses from our sample loaner section may also be available for purchase and you can contact us for a price quote. If you need a specific dress earlier than the ship weeks listed on our product pages, please contact us with an Emergency Rush Inquiry and provide your wear date, the dress style, size, and color you require, and the state we would be shipping to, and we will check availability with the manufacturer for you.


Joielle is based in the state of New Jersey, which has no clothing sales tax, therefore no sales tax is charged regardless of what state the order is shipped to.


Yes. We keep a number of fabric swatches in stock and can custom order additional fabric swatches or yardage as well. Our full listing of available in stock and custom order fabrics is available on our Swatches page. Please note that custom orders usually require 2-3 weeks for delivery. All swatches ship free within the United States and $4.95 internationally.

Alternatively, loaner swatch cards are available for all Dessy Group fabrics. The terms and conditions are as follows:
1. The fee is $12 per fabric type card, plus $5 shipping within the U.S. only, which covers return shipping.
2. Loaner cards can be kept for up to 7 days and returned using the pre-paid USPS Priority Mail shipping label included.
3. If a loaner card is kept past 7 days or not returned in original condition, you will be subject to a $40 fee per card.


Please refer to our Shipping and Delivery page for information on how long your order will take. Please note that shipping times vary depending on the product and the designer.Aside from in-stock items, shipping estimates are not guaranteed until your order has been confirmed with the designer. You will receive a second email notification confirming the estimated ship date.


Once your order has shipped, you will receive an email providing a tracking number.


We cannot offer any returns, refunds, or exchanges on dresses as they are made specifically for your order. If you need to make any changes, please contact us within 24 hours after placing your order. Once the order has been confirmed by the designer, it cannot be canceled or changed. If you receive a defective or incorrect item, please contact us immediately so we can help resolve the issue.

In stock dresses can be returned with a 15% restocking fee or exchanged for a different dress within 10 days. In stock accessories that cost over $100 can be returned within 10 days with a 15% restocking fee. We do not offer returns or exchanges for products under $100 or made-to-order accessories or dresses.
To request a return or exchange, contact us for an RMA number. We can either email you a FedEx shipping label and deduct the return shipping fee from your refund, or you may ship it back at your own expense using a trackable method (e.g. FedEx or UPS Ground). If the item is not returned in original condition or is postmarked past the 10 day evaluation period, you will be subject to the cost of the entire item.


We offer a one-time price adjustment if an item is marked down within 14 days of your date of purchase. We will also honor a previous price for 14 days if there is a price increase. To obtain either price adjustment, you must contact us with your order number within the 14 day window. We will issue a refund for the price difference in your original form of payment through our secure billing system. Promotion or discount codes cannot be used to make price adjustments.


Please refer to our Sizing Guide. We recommend going to a professional tailor/seamstress to get accurately measured, but we have also included some tips for measuring on your own. If you would like advice on sizing, please contact us with your measurements (bust, waist, hip), the size you usually wear for off-the-rack clothing, and the dress style you plan to order.


In the bridal industry, custom order bridesmaid and social occasion dresses are made differently from ready-to-wear dresses. It is expected that you will need to get alterations done in order for the dress to be perfectly tailored to your body. That is why they include some ease in the garments or a certain amount of extra material built in the seams.


It is common for women to bring their bridesmaid and mother of the bride dresses to the tailor for alterations. This is because everyone's body is different, and a tailor can fit the dress perfectly to your unique shape. Getting a dress altered will insure that you look your best in the dress. Some women find that they do not need the dress altered, but that is not the case for everyone.


Please contact us immediately if there are any problems with your dress due to faulty construction as most issues can be resolved by the dress designer. If possible, please email us photos showing the problem clearly. Do not alter or make any changes to the dress. The dress must be in its original form to be sent back to the designer for inspection.


The best way to find a good tailor is to ask for a referral from a family member, friend or co-worker. You can also check wedding website forums such as the local boards of theknot.com where other brides frequently share information such as where they recommend brides and bridesmaids to get alterations done.


Yes. We are a Weddingwire rated company and a proud winner of the 2014 Couple's Choice Award (previously Bride's Choice Award) for the 4th year running! You can read reviews from our customers on Weddingwire.


The quickest way to reach us is by using our online contact form or by emailing info@shopjoielle.com. If you prefer to speak to us by phone, you can leave a message with our customer service line: (201) 377-5454 and we will return your call within 48 business hours.


Yes. We take great precaution to protect any information that you share with us. Please refer to our Privacy Policy for details.